Privacy Policy

  1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.legalbuddy.biz

 Legal Buddy Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

If you need to email us about anything related to this privacy notice, you can email us at support@legalbuddy.biz or you can write to us at 3rd Floor, 25-29 Queen Street, Maidenhead, Berkshire, England, SL6 1NB.

If any of your personal information changes (eg when you have changed your email address, moved house or maybe changed your name because you have got married – in which case congratulations!), please email us at the above email address and let us know how it has changed. From time to time we may email you to check that the personal data we hold for you is accurate and up to date.

  1. WHAT PERSONAL DATA WE COLLECT ABOUT YOU

We may collect the following data about you:

  • Your name
  • Your email address
  • Your address
  • Your phone number
  • Your date of birth
  • Your business name
  • Your financial details
  • Any personal data you post on our website
  • Data about how you use our website
  • Technical data such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website
  • Your marketing and communication preferences
  • Any other information that you directly provide to us whether through our contact form, over the phone, by email or otherwise, such as when entering a competition or completing a survey
  • Photographs of you at events
  • Credit information from third parties 
  1. HOW WE MAY USE YOUR DATA

We will use your data in order to:

  • Process financial transactions to enable you to purchase our goods our products or services
  • Send you customer communications about enhancements to products or services you have bought
  • Enable us to perform a contract with you and process orders, respond to enquiries related to the order and deal with complaints
  • Reply to any enquiries you make about our products or services
  • Send you marketing communications where we are allowed by law to do so
  • Personalize your experience on our websites
  • Monitor the use of our website and online services
  • Ask you to complete surveys or invite you to enter into competitions or prize draws
  • Keep records of orders placed and communications in relation to such orders
  • Keep records of communications
  • Analyse your use of our website and other online services
  • Administer and protect our business and website
  • Deliver relevant website content and advertisements to you
  • Understand the effectiveness of our advertising
  • Carry out credit checks
  • Bring legal claims against you if you breach a contract or fail to make payment (we know you won’t….)
  • Comply with any legal obligations we are subject to or as required by a government authority
  • Obtain or maintain insurance policies 
  • Manage our business
  • Obtain professional advice
  1. OUR LAWFUL GROUND OF PROCESSING

Under the General Data Protection Data Regulations, we are only legally able to process your personal data if we have a lawful ground for doing so.

Our lawful grounds of processing are:

  • In relation to Customer Data that we have obtained in relation to you placing an order with us that we hold for the purpose of fulfilling that contract, informing you about updates to the product or service and keeping records of the contract, the processing is necessary for the performance of a contract to which you are subject and for our legitimate interests in informing you about updates to the product or service, record keeping and to establish, pursue or defend legal claim as responsible business operations

 

  • In relation to Prospect Data that we have obtained when you enquired about our products or services (whether that be through our website or otherwise) and that we process in order to reply to your enquiry and keep records of this, the processing is necessary in order to take steps at your request prior to entering into a contract and for our legitimate interests in record keeping and to establish, pursue or defend legal claim
  • In relation to Prospect Data that we have obtained when you signed up for any of our free resources and that we process in order to send you those free resources, reply to your communications about the resources and to keep relevant records, you have given consent to the processing for the purposes of us sending you the free resource and it is in our legitimate interests to reply to your communications and to keep records for our business.  
  •  In relation to Marketing Data that we have obtained when you told us your marketing preferences, when you consented to us sending you details of our products and services, for the purposes of us sending you marketing communications, enabling you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising, the processing is necessary for our legitimate interests which in this case are to study how customers and users use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • In relation to User Data that we have obtained through cookies on our website or other online services for the purposes of operating our website, ensuring relevant content is provided to you, ensuring the security of our website, maintaining back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business, the processing is necessary for the purposes of our legitimate interests which in this case are to enable us to properly administer our website and our business. 

 

  • In relation to Technical Data (that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website),  we process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

 

  • In relation to your data that we process in order to comply with legal requirements or as required by a government authority, the processing is necessary for compliance with a legal obligation to which we are subject. 
  • In relation to keeping records, this processing is either necessary for compliance with a legal obligation that we are subject to or for our legitimate interests in responsible business operations or defending, pursuing or establishing a legal claim.
  • In relation to obtaining professional advice and insurance, this processing is necessary for our legitimate interests in order to protect and grow our business. 

 

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. 

We do not collect any information about criminal convictions and offences.

We do not carry out automated decision making or any type of automated profiling. 

Required Processing

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

Purposes of Processing

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at support@legalbuddy.biz. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

  1. HOW WE COLLECT YOUR PERSONAL DATA 

 We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.

We may receive data from third parties such as analytics providers such as Google based outside the UK/ EU, advertising networks such as Facebook based outside the UK / EU, such as search information providers such as Google based outside the UK/ EU and providers of technical, payment and delivery services. 

We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the UK/EU.

  1. MARKETING COMMUNICATIONS 

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). 

Under the Privacy and Electronic Communications Regulations, we may only send individual subscribers email or text marketing communications if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these same regulations, if you are a corporate subscriber, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us to stop sending you marketing messages at any time by emailing us at support@legalbuddy.biz.  We also have unsubscribe buttons on the bottom of all of our emails. 

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc. 

  1. DISCLOSURES OF YOUR PERSONAL DATA

 We may have to share your personal data with the parties set out below:

  •  Other companies in our group who provide services to us.
  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, accountants, auditors and insurers.
  • Government bodies that require us to report processing activities or otherwise disclose your personal data.
  • Market researchers and fraud prevention agencies. 
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets. 

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

  1. INTERNATIONAL TRANSFERS

 Some of our external third-party service providers may be based outside the UK and/or the European Economic Area (EEA), or may process personal data outside those territories. This may involve a transfer of your personal data outside the UK and/or the EEA.

Transfers from the UK

Where we transfer personal data that is subject to UK data protection law outside the UK, we will ensure that the transfer complies with the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.

We may transfer personal data to a country, territory, sector or international organisation which is covered by UK adequacy regulations, meaning that the UK Government has determined that the relevant destination provides an adequate level of protection for personal data.

Where we transfer personal data to an organisation in the United States that participates in the UK Extension to the EU-US Data Privacy Framework (also known as the UK-US Data Bridge), we may rely on the applicable UK adequacy regulations for that transfer.

Where we cannot rely on UK adequacy regulations, we will ensure that an appropriate safeguard is in place for the transfer. This may include entering into the International Data Transfer Agreement issued by the Information Commissioner’s Office (ICO), or using the UK Addendum to the European Commission’s Standard Contractual Clauses.

Where required, we will also carry out the applicable data protection test in relation to the transfer. In doing so, we will act reasonably and proportionately in considering whether, following the transfer, the standard of protection provided to your personal data will be not materially lower than the standard of protection provided under UK data protection law. Where necessary, we will put additional safeguards in place to protect your personal data.

Transfers from the EEA

Where personal data subject to the EU General Data Protection Regulation (EU GDPR) is transferred outside the EEA, we will ensure that the transfer complies with the EU GDPR.

We may transfer personal data to a country, territory, sector or international organisation in respect of which the European Commission has made an adequacy decision.

Where we transfer personal data to an organisation in the United States that participates in the EU-US Data Privacy Framework, we may rely on the applicable European Commission adequacy decision.

Where an adequacy decision does not apply, we may use an appropriate safeguard permitted under the EU GDPR, such as the European Commission’s Standard Contractual Clauses, together with any additional safeguards or assessments required by law.

  1. DATA SECURITY

 We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

 We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

  1. DATA RETENTION

  We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

  1. YOUR LEGAL RIGHTS

 Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

 You can see more about these rights at: 

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at support@legalbuddy.biz.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

When responding to a request to access your personal data, we are only required to carry out searches that are reasonable and proportionate in the circumstances (as now expressly recognised in the Data (Use and Access) Act 2025). This means we will take into account factors such as the nature of the information sought, the context in which it is held, any difficulty involved in locating it and the potential benefit to you of receiving it.

We try to respond to all legitimate requests within one month of receiving the request (or, where applicable, of receiving the identity verification information or clarification we have asked for – the response period is paused, or “stopped”, while we wait for that information, in line with the Data (Use and Access) Act 2025).

Occasionally it may take us longer than one month if your request is particularly complex or you have made a number of requests, in which case we may extend the response period by up to a further two months. We will notify you within one month of receiving your request if an extension is needed and explain why.

  1. HOW TO COMPLAIN

If you have a complaint about how we handle your personal data, we ask that you contact us first so that we can try to resolve it for you.

You can submit a data protection complaint to us by:

  • emailing us at support@legalbuddy.biz
  • writing to us at 3rd Floor, 25-29 Queen Street, Maidenhead, Berkshire, England, SL6 1NB.

We will acknowledge your complaint within 30 days of receiving it. We will investigate your complaint without undue delay, keep you informed of our progress, and communicate the outcome to you clearly with sufficient detail for you to understand how we reached our conclusion.

If you are within the UK and are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

If you are within the EU and are not satisfied with our response, you have the right to complain to the data protection authority of the country in which you are based.

 13. COOKIES

 You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.



Join